GET Personal Accounts Metrics Data

Request:

GET /open-banking/v1.0/fca-service-metrics/pca HTTP/1.1
Host: https://api-public.metrobankonline.co.uk
Authorization: Basic 2YotnFZFEjr1zCsicMWpAA
Accept: application/json

 

Response:

HTTP/1.1 200 OK
Content-Length: 1234
Content-Type: application/json
Etag: 33a64df551425fcc55e4d42a148795d9f25f89d4
  
{
  "meta": {
    "LastUpdated": "2019-06-27T13:28:40.281Z",
    "TotalResults": 1,
    "Agreement": "Use of the APIs and any related data will be subject to the terms of the Open Licence and subject to terms and conditions",
    "License": "https://www.openbanking.org.uk/open-licence",
    "TermsOfUse": "https://www.openbanking.org.uk/terms"
  },
  "data": [
    {
      "Brand": [
        {
          "BrandName": "Metro Bank",
          "PublicationDate": "",
          "MeasurementPeriodStartDate": "",
          "MeasurementPeriodEndDate": "",
          "Notes": "At least one",
          "ServicesMatterAvailability": {
            "ServicesMatterAvailabilityDetails": [
              {
                "MatterType": "CheckBalanceTransaction",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "SendingMoneyWithinUK",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "SendingMoneyOutsideUK",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "PayingInCheque",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "CancellingCheque",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "CashWithdrawalForexOutsideUK",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "DenialLackOfFunds",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "CollectPaymentViaCard",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "AccessViaPowerOfAttorney",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "ProblemUsingMobileInternetBanking",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "ReportFraudulentIncident",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "ProgressAccountCardSuspension",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              },
              {
                "MatterType": "HelpOpeningAccount",
                "24HourHelp": "Yes",
                "ServiceMatterAvailabilityMethod": [
                  {
                    "MatterMethodType": "Telephone",
                    "24HourAvailable": "Yes"
                  },
                  {
                    "MatterMethodType": "InternetBanking",
                    "24HourAvailable": "NotPossible"
                  },
                  {
                    "MatterMethodType": "MobileBanking",
                    "24HourAvailable": "NotPossible"
                  }
                ]
              }
            ]
          },
          "ServiceMatterContactDetails": {
            "MatterAvailabilityMethod": [
              {
                "MatterMethodType": "Telephone",
                "ContactTypeDetails": [
                  {
                    "ContactType": "Phone",
                    "ContactContent": "0345 0808 500"
                  }
                ]
              }
            ]
          },
          "ServicesActionAvailability": {
            "ServicesActionAvailabilityDetails": [
              {
                "ActionType": "CheckingBalance",
                "ServiceActionAvailabilityMethod": [
                  {
                    "ActionMethodType": "TelephoneBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "InternetBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "MobileBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  }
                ]
              },
              {
                "ActionType": "AccessingTransHistory",
                "ServiceActionAvailabilityMethod": [
                  {
                    "ActionMethodType": "TelephoneBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "InternetBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "MobileBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  }
                ]
              },
              {
                "ActionType": "SettingStandingOrder",
                "ServiceActionAvailabilityMethod": [
                  {
                    "ActionMethodType": "TelephoneBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "InternetBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "MobileBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  }
                ]
              },
              {
                "ActionType": "SendingMoneyWithinUK",
                "ServiceActionAvailabilityMethod": [
                  {
                    "ActionMethodType": "TelephoneBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "InternetBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "MobileBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  }
                ]
              },
              {
                "ActionType": "SendingMoneyOutsideUK",
                "ServiceActionAvailabilityMethod": [
                  {
                    "ActionMethodType": "TelephoneBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "InternetBanking",
                    "ServiceLevelDescription": "Not possible"
                  },
                  {
                    "ActionMethodType": "MobileBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  }
                ]
              },
              {
                "ActionType": "PayingInCheque",
                "ServiceActionAvailabilityMethod": [
                  {
                    "ActionMethodType": "TelephoneBanking",
                    "ServiceLevelDescription": "Not possible"
                  },
                  {
                    "ActionMethodType": "InternetBanking",
                    "ServiceLevelDescription": "Not possible"
                  },
                  {
                    "ActionMethodType": "MobileBanking",
                    "ServiceLevelDescription": "Not possible"
                  }
                ]
              },
              {
                "ActionType": "CancellingCheque",
                "ServiceActionAvailabilityMethod": [
                  {
                    "ActionMethodType": "TelephoneBanking",
                    "ServiceLevelDescription": "24 hours a day, 7 days a week"
                  },
                  {
                    "ActionMethodType": "InternetBanking",
                    "ServiceLevelDescription": "Not possible"
                  },
                  {
                    "ActionMethodType": "MobileBanking",
                    "ServiceLevelDescription": "Not possible"
                  }
                ]
              }
            ]
          },
          "OperationalSecurityIncidentMetrics": {
            "OperationalSecurityIncidentMetricsDetails": [
              {
                "IncidentMetricsType": "TotalNumberIncidentReported",
                "IncidentDetails": [
                  {
                    "IncidentReportingType": "Quarterly",
                    "FromDate": "2019-01-01",
                    "ToDate": "2019-03-31",
                    "IncidentCount": 1
                  },
                  {
                    "IncidentReportingType": "Yearly",
                    "FromDate": "2018-04-01",
                    "ToDate": "2019-03-31",
                    "IncidentCount": 6
                  }
                ]
              },
              {
                "IncidentMetricsType": "IncidentsAffectingTelBanking",
                "IncidentDetails": [
                  {
                    "IncidentReportingType": "Quarterly",
                    "FromDate": "2019-01-01",
                    "ToDate": "2019-03-31",
                    "IncidentCount": 0
                  },
                  {
                    "IncidentReportingType": "Yearly",
                    "FromDate": "2018-04-01",
                    "ToDate": "2019-03-31",
                    "IncidentCount": 2
                  }
                ]
              },
              {
                "IncidentMetricsType": "IncidentsAffectingMobBanking",
                "IncidentDetails": [
                  {
                    "IncidentReportingType": "Quarterly",
                    "FromDate": "2019-01-01",
                    "ToDate": "2019-03-31",
                    "IncidentCount": 0
                  },
                  {
                    "IncidentReportingType": "Yearly",
                    "FromDate": "2018-04-01",
                    "ToDate": "2019-03-31",
                    "IncidentCount": 2
                  }
                ]
              },
              {
                "IncidentMetricsType": "IncidentsAffectingInternetBanking",
                "IncidentDetails": [
                  {
                    "IncidentReportingType": "Quarterly",
                    "FromDate": "2019-01-01",
                    "ToDate": "2019-03-31",
                    "IncidentCount": 0
                  },
                  {
                    "IncidentReportingType": "Yearly",
                    "FromDate": "2018-04-01",
                    "ToDate": "2019-03-31",
                    "IncidentCount": 4
                  }
                ]
              }
            ]
          },
          "ComplaintsData": {
            "CompliantsDataDetails": {
              "CompliantsDataAvailable": "Yes",
              "CompliantsInfoURL": "https://www.metrobankonline.co.uk/help-and-support/forms/give-us-feedback/complaints-data/",
              "OmbudsmanURL": "www.ombudsman-complaints-data.org.uk/",
              "Notes": "Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data."
            }
          },
          "AccountOpeningTimeLineDetails": {
            "AccountOpeningURL": "At least one",
            "AccountOpeningDocumentationURL": "At least one",
            "AccountOpeningTimelineParameters": [
              {
                "OpeningAccountTimelineType": "OpenCurrentAccountsAvailability",
                "Notes": "(for firms that publish a list under BCOBS 7.3.1R) These figures are based on the time taken from our receiving all the information and documents we ask for on this page, in a case where we don’t need any further information or documents to open the account. We are reporting the standard process for personal account opening with data from stores. As a stores-based organisation we open the majority of accounts this way. We also open some accounts via a central team which undertakes the work using the same process, but where an additional 1-2 days may be incurred while application documents are transferred.",
                "AccountOpeningTimelineMetrics": [
                  {
                    "TimelineMetricsType": "SameDay",
                    "MetricsValue": 95
                  },
                  {
                    "TimelineMetricsType": "OnAnAverage",
                    "MetricsValue": 1
                  },
                  {
                    "TimelineMetricsType": "WithinDays",
                    "MetricsValue": 5
                  }
                ]
              },
              {
                "OpeningAccountTimelineType": "DebitCardAvailability",
                "Notes": "We offer ability to collect in-store and via post. Personal collection from store is generally preferred by our customers.",
                "AccountOpeningTimelineMetrics": [
                  {
                    "TimelineMetricsType": "SameDay",
                    "MetricsValue": 81
                  },
                  {
                    "TimelineMetricsType": "OnAnAverage",
                    "MetricsValue": 1
                  },
                  {
                    "TimelineMetricsType": "WithinDays",
                    "MetricsValue": 7
                  }
                ]
              },
              {
                "OpeningAccountTimelineType": "InternetBankingAvailability",
                "Notes": "At least one",
                "AccountOpeningTimelineMetrics": [
                  {
                    "TimelineMetricsType": "SameDay",
                    "MetricsValue": 100
                  },
                  {
                    "TimelineMetricsType": "OnAnAverage",
                    "MetricsValue": 1
                  },
                  {
                    "TimelineMetricsType": "WithinDays",
                    "MetricsValue": 1
                  }
                ]
              },
              {
                "OpeningAccountTimelineType": "OverdraftAvailability",
                "Notes": "At least one",
                "AccountOpeningTimelineMetrics": [
                  {
                    "TimelineMetricsType": "SameDay",
                    "MetricsValue": 100
                  },
                  {
                    "TimelineMetricsType": "OnAnAverage",
                    "MetricsValue": 1
                  },
                  {
                    "TimelineMetricsType": "WithinDays",
                    "MetricsValue": 1
                  }
                ]
              }
            ]
          },
          "CardReplacementTimeLine": {
            "CardReplacementTimeLineDetails": [
              {
                "CardReplacementTimeline": "DebitCardReplacement",
                "CardReplacementTimelineMetrics": [
                  {
                    "TimelineMetricsType": "SameDay",
                    "MetricsValue": 97
                  },
                  {
                    "TimelineMetricsType": "OnAnAverage",
                    "MetricsValue": 1
                  },
                  {
                    "TimelineMetricsType": "WithinDays",
                    "MetricsValue": 5
                  }
                ]
              }
            ]
          },
          "AccountOpeningSummary": {
            "DocumentAndInfoURL": "At least one",
            "SummaryDescription": "At least one",
            "AccountOpeningSummaryDetails": [
              {
                "AccountOpeningChannelType": "OpenAccountWithoutVisit",
                "ChannelUsage": "Yes"
              },
              {
                "AccountOpeningChannelType": "VisitBranchWithoutAppointment",
                "ChannelUsage": "Yes"
              },
              {
                "AccountOpeningChannelType": "SendingDocumentElectronically",
                "ChannelUsage": "InSomeCases"
              },
              {
                "AccountOpeningChannelType": "OpenAccountByPost",
                "ChannelUsage": "InSomeCases"
              }
            ]
          }
        }
      ]
    }
  ]
}