Request:
GET /open-banking/v1.0/fca-service-metrics/pca HTTP/1.1
Host: https://api-public.metrobankonline.co.uk
Authorization: Basic 2YotnFZFEjr1zCsicMWpAA
Accept: application/json
Response:
HTTP/1.1 200 OK
Content-Length: 1234
Content-Type: application/json
Etag: 33a64df551425fcc55e4d42a148795d9f25f89d4
{
"meta": {
"LastUpdated": "2019-06-27T13:28:40.281Z",
"TotalResults": 1,
"Agreement": "Use of the APIs and any related data will be subject to the terms of the Open Licence and subject to terms and conditions",
"License": "https://www.openbanking.org.uk/open-licence",
"TermsOfUse": "https://www.openbanking.org.uk/terms"
},
"data": [
{
"Brand": [
{
"BrandName": "Metro Bank",
"PublicationDate": "",
"MeasurementPeriodStartDate": "",
"MeasurementPeriodEndDate": "",
"Notes": "At least one",
"ServicesMatterAvailability": {
"ServicesMatterAvailabilityDetails": [
{
"MatterType": "CheckBalanceTransaction",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "SendingMoneyWithinUK",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "SendingMoneyOutsideUK",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "PayingInCheque",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "CancellingCheque",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "CashWithdrawalForexOutsideUK",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "DenialLackOfFunds",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "CollectPaymentViaCard",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "AccessViaPowerOfAttorney",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "ProblemUsingMobileInternetBanking",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "ReportFraudulentIncident",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "ProgressAccountCardSuspension",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
},
{
"MatterType": "HelpOpeningAccount",
"24HourHelp": "Yes",
"ServiceMatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"24HourAvailable": "Yes"
},
{
"MatterMethodType": "InternetBanking",
"24HourAvailable": "NotPossible"
},
{
"MatterMethodType": "MobileBanking",
"24HourAvailable": "NotPossible"
}
]
}
]
},
"ServiceMatterContactDetails": {
"MatterAvailabilityMethod": [
{
"MatterMethodType": "Telephone",
"ContactTypeDetails": [
{
"ContactType": "Phone",
"ContactContent": "0345 0808 500"
}
]
}
]
},
"ServicesActionAvailability": {
"ServicesActionAvailabilityDetails": [
{
"ActionType": "CheckingBalance",
"ServiceActionAvailabilityMethod": [
{
"ActionMethodType": "TelephoneBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "InternetBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "MobileBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
}
]
},
{
"ActionType": "AccessingTransHistory",
"ServiceActionAvailabilityMethod": [
{
"ActionMethodType": "TelephoneBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "InternetBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "MobileBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
}
]
},
{
"ActionType": "SettingStandingOrder",
"ServiceActionAvailabilityMethod": [
{
"ActionMethodType": "TelephoneBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "InternetBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "MobileBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
}
]
},
{
"ActionType": "SendingMoneyWithinUK",
"ServiceActionAvailabilityMethod": [
{
"ActionMethodType": "TelephoneBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "InternetBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "MobileBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
}
]
},
{
"ActionType": "SendingMoneyOutsideUK",
"ServiceActionAvailabilityMethod": [
{
"ActionMethodType": "TelephoneBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "InternetBanking",
"ServiceLevelDescription": "Not possible"
},
{
"ActionMethodType": "MobileBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
}
]
},
{
"ActionType": "PayingInCheque",
"ServiceActionAvailabilityMethod": [
{
"ActionMethodType": "TelephoneBanking",
"ServiceLevelDescription": "Not possible"
},
{
"ActionMethodType": "InternetBanking",
"ServiceLevelDescription": "Not possible"
},
{
"ActionMethodType": "MobileBanking",
"ServiceLevelDescription": "Not possible"
}
]
},
{
"ActionType": "CancellingCheque",
"ServiceActionAvailabilityMethod": [
{
"ActionMethodType": "TelephoneBanking",
"ServiceLevelDescription": "24 hours a day, 7 days a week"
},
{
"ActionMethodType": "InternetBanking",
"ServiceLevelDescription": "Not possible"
},
{
"ActionMethodType": "MobileBanking",
"ServiceLevelDescription": "Not possible"
}
]
}
]
},
"OperationalSecurityIncidentMetrics": {
"OperationalSecurityIncidentMetricsDetails": [
{
"IncidentMetricsType": "TotalNumberIncidentReported",
"IncidentDetails": [
{
"IncidentReportingType": "Quarterly",
"FromDate": "2019-01-01",
"ToDate": "2019-03-31",
"IncidentCount": 1
},
{
"IncidentReportingType": "Yearly",
"FromDate": "2018-04-01",
"ToDate": "2019-03-31",
"IncidentCount": 6
}
]
},
{
"IncidentMetricsType": "IncidentsAffectingTelBanking",
"IncidentDetails": [
{
"IncidentReportingType": "Quarterly",
"FromDate": "2019-01-01",
"ToDate": "2019-03-31",
"IncidentCount": 0
},
{
"IncidentReportingType": "Yearly",
"FromDate": "2018-04-01",
"ToDate": "2019-03-31",
"IncidentCount": 2
}
]
},
{
"IncidentMetricsType": "IncidentsAffectingMobBanking",
"IncidentDetails": [
{
"IncidentReportingType": "Quarterly",
"FromDate": "2019-01-01",
"ToDate": "2019-03-31",
"IncidentCount": 0
},
{
"IncidentReportingType": "Yearly",
"FromDate": "2018-04-01",
"ToDate": "2019-03-31",
"IncidentCount": 2
}
]
},
{
"IncidentMetricsType": "IncidentsAffectingInternetBanking",
"IncidentDetails": [
{
"IncidentReportingType": "Quarterly",
"FromDate": "2019-01-01",
"ToDate": "2019-03-31",
"IncidentCount": 0
},
{
"IncidentReportingType": "Yearly",
"FromDate": "2018-04-01",
"ToDate": "2019-03-31",
"IncidentCount": 4
}
]
}
]
},
"ComplaintsData": {
"CompliantsDataDetails": {
"CompliantsDataAvailable": "Yes",
"CompliantsInfoURL": "https://www.metrobankonline.co.uk/help-and-support/forms/give-us-feedback/complaints-data/",
"OmbudsmanURL": "www.ombudsman-complaints-data.org.uk/",
"Notes": "Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data."
}
},
"AccountOpeningTimeLineDetails": {
"AccountOpeningURL": "At least one",
"AccountOpeningDocumentationURL": "At least one",
"AccountOpeningTimelineParameters": [
{
"OpeningAccountTimelineType": "OpenCurrentAccountsAvailability",
"Notes": "(for firms that publish a list under BCOBS 7.3.1R) These figures are based on the time taken from our receiving all the information and documents we ask for on this page, in a case where we don’t need any further information or documents to open the account. We are reporting the standard process for personal account opening with data from stores. As a stores-based organisation we open the majority of accounts this way. We also open some accounts via a central team which undertakes the work using the same process, but where an additional 1-2 days may be incurred while application documents are transferred.",
"AccountOpeningTimelineMetrics": [
{
"TimelineMetricsType": "SameDay",
"MetricsValue": 95
},
{
"TimelineMetricsType": "OnAnAverage",
"MetricsValue": 1
},
{
"TimelineMetricsType": "WithinDays",
"MetricsValue": 5
}
]
},
{
"OpeningAccountTimelineType": "DebitCardAvailability",
"Notes": "We offer ability to collect in-store and via post. Personal collection from store is generally preferred by our customers.",
"AccountOpeningTimelineMetrics": [
{
"TimelineMetricsType": "SameDay",
"MetricsValue": 81
},
{
"TimelineMetricsType": "OnAnAverage",
"MetricsValue": 1
},
{
"TimelineMetricsType": "WithinDays",
"MetricsValue": 7
}
]
},
{
"OpeningAccountTimelineType": "InternetBankingAvailability",
"Notes": "At least one",
"AccountOpeningTimelineMetrics": [
{
"TimelineMetricsType": "SameDay",
"MetricsValue": 100
},
{
"TimelineMetricsType": "OnAnAverage",
"MetricsValue": 1
},
{
"TimelineMetricsType": "WithinDays",
"MetricsValue": 1
}
]
},
{
"OpeningAccountTimelineType": "OverdraftAvailability",
"Notes": "At least one",
"AccountOpeningTimelineMetrics": [
{
"TimelineMetricsType": "SameDay",
"MetricsValue": 100
},
{
"TimelineMetricsType": "OnAnAverage",
"MetricsValue": 1
},
{
"TimelineMetricsType": "WithinDays",
"MetricsValue": 1
}
]
}
]
},
"CardReplacementTimeLine": {
"CardReplacementTimeLineDetails": [
{
"CardReplacementTimeline": "DebitCardReplacement",
"CardReplacementTimelineMetrics": [
{
"TimelineMetricsType": "SameDay",
"MetricsValue": 97
},
{
"TimelineMetricsType": "OnAnAverage",
"MetricsValue": 1
},
{
"TimelineMetricsType": "WithinDays",
"MetricsValue": 5
}
]
}
]
},
"AccountOpeningSummary": {
"DocumentAndInfoURL": "At least one",
"SummaryDescription": "At least one",
"AccountOpeningSummaryDetails": [
{
"AccountOpeningChannelType": "OpenAccountWithoutVisit",
"ChannelUsage": "Yes"
},
{
"AccountOpeningChannelType": "VisitBranchWithoutAppointment",
"ChannelUsage": "Yes"
},
{
"AccountOpeningChannelType": "SendingDocumentElectronically",
"ChannelUsage": "InSomeCases"
},
{
"AccountOpeningChannelType": "OpenAccountByPost",
"ChannelUsage": "InSomeCases"
}
]
}
}
]
}
]
}